Thought Leadership
Reduce No Shows That Damage Your Bottom Line
Let’s talk about the $150 billion elephant in the room. Patient no shows are an everyday reality for all practices, costing the healthcare industry billions of dollars in lost revenue a year. But what’s the real damage that’s happening inside your practice? A single...
4 Reasons Why Video Is Critical to Patient Intelligence
It’s no secret that video is everywhere these days. In fact, it’s now estimated that video makes up as much as 84% of total internet traffic. But don’t think video consumption is just for streaming: businesses have long used video to promote themselves, their product,...
Overcome the Obstacles of Patient Messaging
In the post-pandemic digital era, the “new normal” level of communication looks very different. Now, patients expect personalized content, user-friendly and secure digital messaging, and easy access to relevant information. Practices have to embrace digital services...
End Front Desk Headaches: Reengineer Your Patient Experience
The past two years have shown more turnover than any other in the Oral Surgery industry, with practices across the country struggling to hire and retain top talent to staff their front desk teams. Roughly 40% of practices in the dental industry report having open...
The Proven Formula to Maximize Your Referral Stream & Drive Revenue
Seen a drop in referrals lately? More than ever, Oral Surgeons are competing against corporate practices and general dentists who are all too willing to cherry-pick the easy cases for themselves and only refer out when they are too complex. Patient volume is dropping...
Data-Driven Decision Making: 4 Strategies to Increase Consult Conversion
If you’ve been working in OMS for a while, you probably have a decent track record for getting patients to say “Yes” to treatment at the consult. What if there was a way to make the process easier and increase patient conversion by 20%? What about 40%? How much would...
From Reviews to Revenue: Maximizing Patient Feedback to Increase EBITDA
The majority of patients will leave your practice after their procedure or appointment without giving you their honest feedback. They will, however, share their experience with their friends and family—especially if it was mediocre or negative. The fact is that one...
Why Patient Engagement Should Be Your Practice’s #1 Metric
Are you truly engaging patients in your practice? Or are you wasting time trying to reach them and just not getting through? Patient engagement has always been a buzzword in the healthcare space, but many providers don’t know how to measure it or how it truly benefits...
3 Ways Surgeons Can Save Time By Creating More Engaged Patients & Teams
We’ve all felt it: the burnout from having so many things to do in a day that you’re exhausted by the time you hang your hat at home. The schedule that is so packed that you feel lucky when you get to spend an hour with your family before bedtime. The hobbies you love...
The Post-Pandemic Patient: What Patients Now Look for in a Healthcare Provider
COVID-19 has thrown a wrench in patient care. What we used to know about crowded doctor’s offices and long wait times to speak with a provider is now a distant memory. In a post-pandemic world, patients have different standards for their treatment and new expectations...