Let’s talk about the $150 billion elephant in the room.
Patient no shows are an everyday reality for all practices, costing the healthcare industry billions of dollars in lost revenue a year. But what’s the real damage that’s happening inside your practice?
A single doc practice is estimated to lose about $200 a day from no shows, which translates into $150,000 a year.
But that’s not all.
Your front desk now has to spend more time tracking down the patient to reschedule the appointment, which could be several days, weeks, or even months from now. They may also spend additional time sending materials like appointment reminders or instructions, or answering questions on the phone. What’s more: your staff could be doing all those things, and it’s still anyone’s guess whether or not that patient will actually show up for their rescheduled appointment.
And, because no shows happen without warning, it’s too late to fit in someone from your waiting list. So not only have you lost a valued appointment, but you’ve also lost out on future business opportunities!
No shows are the ultimate time and money suck, and most practices think there isn’t much they can do about it. With no shows as high as 50% in some markets, you can’t leave your practice vulnerable to an excessive amount of sudden scheduling holes.
While some no shows happen because of unforeseen circumstances, you may not ever find out the exact reason why a patient didn’t show up. But there are a couple very common reasons that we need to look at:
Focus on the no shows you can prevent by increasing patient education and confidence:
Hot tip: Go beyond appointment reminders. An all-in-one platform like WUWTA ensures your patients not only know when their appointment is, but that they look forward to it.
See how a practice powered by WUWTA creates more engaged and informed patients. Schedule a 30-minute presentation today.
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